Privacy Policy

1. Introduction

Aqua Aesthetics Med Spa & Laser ("Aqua Aesthetics", "we", "us", or "our"), located at 5830 Terrace Road NW, Edmonton, AB, Canada T6A 3Y8, is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA).

By using our website at www.aquamedispa.ca or our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, and mailing address.
• Appointment and booking information: preferred treatment, appointment date and time, and booking history.
• Health and medical information: health history, contraindications, and treatment records necessary to provide safe aesthetic services.
• Payment information: billing details processed securely through our payment processor. We do not store full payment card numbers.
• Website usage data: IP address, browser type, pages visited, and session duration collected via cookies and analytics tools (Google Analytics 4).
• Communications: messages submitted through our contact form or sent by email.

3. How We Use Your Information

We use your personal information to:

• Schedule, confirm, and manage appointments.
• Provide safe and appropriate aesthetic treatments.
• Communicate with you about your bookings, treatments, and inquiries.
• Send appointment reminders and follow-up care instructions.
• Process payments for services rendered.
• Improve our website, services, and client experience.
• Comply with applicable legal and regulatory obligations.
• Send promotional communications where you have provided consent (you may withdraw consent at any time).

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: third-party vendors who assist us in operating our website, processing payments, and managing bookings (e.g., JaneApp booking platform), subject to confidentiality obligations.
• Analytics providers: Google Analytics 4, which collects anonymized usage data to help us understand website traffic.
• Legal authorities: where required by law, court order, or regulatory authority.
• Professional advisors: lawyers, accountants, or insurers where necessary.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You may control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

We use Google Analytics 4 to collect anonymized data about website usage. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Health and treatment records are retained in accordance with applicable Alberta healthcare regulations.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Under PIPEDA and PIPA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

To exercise your rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites (e.g., JaneApp, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: